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Frequently Asked Questions - You.InControl

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Frequently Asked Questions

The questions we get asked most often, answered in one place.

The system

What is You.InControl?

A wireless control and automation system, designed and built in Canberra. It controls lights, fans, pumps, gates, irrigation and other equipment - wirelessly, with no WiFi, no internet and no cloud.

How does it work?

A Controller acts as the brain. Switches and Remotes talk to it on 915MHz LoRa radio. Relays wired into your 240V loads receive its commands. Press a button and the system acts - directly, with no internet in between.

What range can I expect?

Over 1km in open air. Typical real-world range through buildings and trees is around 800m for the Switch and 600m for the Remote. We've achieved up to 7.5km with clear line of sight and careful antenna placement.

Do I need WiFi or internet?

No. The system runs on its own 915MHz radio. No WiFi, no internet, no mobile signal, no cloud account.

What if my internet goes out?

The system keeps working. It doesn't need the internet.

Is it secure?

Yes. End-to-end encrypted on every transmission. No data leaves your property. No cloud servers. No third parties watching what you switch on and off.

How long do batteries last?

A Switch lasts 5+ years between charges. A Remote lasts around 3 years. Recharge them over USB like a power tool.

Installing and using it

Can I install it myself?

You can install the wireless parts yourself - Switches, Remotes, sensors. They're low voltage, battery powered, and pair to the Controller in seconds. Anything mains powered (the Controller's mains supply, Relays wired into 240V equipment) must be installed by a licenced electrician. That's Australian law.

Can I move Switches and Remotes after install?

Yes. They're wireless and battery powered. Move them anywhere on the property whenever you like. Stick them to a wall, drop them on a bedside table, clip them to the car visor.

Can I add more devices later?

Yes. Pair new devices to your existing Controller in seconds. No reconfiguration. Start small, grow as you need.

Is it for new homes or existing homes?

Both. You.InControl works in new builds, renovations, retrofits, rural properties, sheds and commercial fit-outs. The wireless side means you don't need to damage walls running new control cable.

Will it work in a metal shed?

Yes, though metal sheds can dampen the signal. From the Devices page on the Controller you can ping the device, check signal strength, and turn the transmit power up if needed. There's more we can do beyond that - if a particular setup is giving you trouble, give us a call and we'll talk through it.

Cost, ordering and support

Is there a monthly fee?

No. Buy the hardware once. No subscriptions. No cloud fees. No app charges. Ever.

How do I order?

Through the online shop on this site. Prices are in Australian dollars and include GST. Orders are processed via Shopify checkout.

Where do you ship?

Australia-wide via Australia Post, tracked. Typically 2–7 business days. See the Shipping page for details.

What's your returns policy?

14-day change-of-mind returns on uninstalled equipment, plus a 12-month warranty. Your Australian Consumer Law rights apply on top. See the Returns page for the full terms.

Who do I call for support?

Us. Direct. Australian. 0408 026 905 or enquiries@youincontrol.net. No offshore helpdesk.

For electricians

Do I need special training?

No. If you can install a relay and pair a wireless device, you can install You.InControl. Pair-to-Controller takes seconds.

Can I resell to my clients?

Yes. We sell through electricians. Call 0408 026 905 to talk about partner pricing.

Can it work alongside an existing WiFi smart system?

Yes. They run independently. WiFi handles whatever it handles inside the house; You.InControl handles outbuildings, gates, irrigation, and anything WiFi can't reliably reach.

Didn't find your answer?

Call 0408 026 905 or email enquiries@youincontrol.net. We answer questions directly - no ticket queue.